Returns

Our Guarantee and  Return Policy

Our goal is to provide you with high quality products that you are completely satisfied with. If for some reason you are not happy with our products, we will make exchanges or refunds within 30 days of purchase with the original receipt, provided the product has not been used or damaged and tags are still attached. 

Online Order Returns:
Please send us a detailed email to sales@darkhorseonline.ca including: description of the item purchased, date of purchase and description of the product defect or issue. We will reply to your email to determine the best method for your return. Please ensure the products are carefully packaged and mailed to us via "insured ground mail" to the address we provide in our email reply. We apologize but we are unable to accept collect returns and shipping charges are not refundable. However, we will certainly refund your original shipping cost if we have sent an item in error or have determined the product is defective. 

Online Order Exchange:
Please send us a detailed email to sales@darkhorseonline.ca including: the item purchased, date of purchase and description of why the product must be exchanged. Please ensure the products are carefully packaged and mailed to us via "insured ground mail" to the address we provide in our email reply. We apologize but we are unable to accept collect returns and shipping charges are not refundable. However, we will certainly refund your original shipping cost if we have sent an item in error or have determined the product is defective. 
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